Privacy Policy
Effective Date: June 2026
This Privacy Policy explains how Jake & Sophia collects, uses, and protects your personal information when you visit our website, create an account, or purchase our products.
For any questions, you can contact us at: support@jakeandsophia.com
Who We Are
Company name: Jake & Sophia
Email: support@jakeandsophia.com
Support hours:
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday & Sunday: 10:00 AM – 5:00 PM
Information We Collect
We collect personal information that you provide to us directly or that is collected automatically when you use our services.
Information provided by you:
- First and last name
- Shipping and billing address
- Email address
- Phone number
- Payment information processed by our payment providers
Information collected automatically:
- IP address and device information
- Browser type and version
- Pages viewed, products viewed, and actions taken on the site
- Cookies and similar technologies
How We Use Your Information
- Order processing: confirming, preparing, and shipping your order
- Customer service: answering your questions and resolving issues
- Service messages: sending order updates and shipping confirmations
- Service improvement: analyzing site performance and optimizing the shopping experience
- Marketing with consent: sending offers when you choose to subscribe
- Fraud prevention and security: protecting our customers and our business
Sharing Your Information
We share personal information only when necessary to provide our services or when required by law.
- Payment providers to process transactions securely
- Shipping and logistics partners to deliver your order
- Customer support and communication services to manage assistance and notifications
- Analytics and performance tools to improve the site and advertising content
We do not sell or rent your personal information.
Dropshipping and Logistics
Some items may be shipped directly by our logistics partners. This allows us to offer more styles and sizes, and may reduce delivery times. In some cases, packages may arrive in separate shipments. Order emails will always show the up-to-date status along with tracking information.
Cookies
Our website uses cookies for essential functions, to remember your preferences, and to analyze traffic for improvement and marketing purposes.
You can manage cookies through your browser settings. Some features may not work properly if cookies are disabled.
Legal Bases
We process your personal information on the basis of:
- The performance of a contract
- Legal obligations
- Our legitimate interest (e.g., security and site improvement)
- Your consent (for optional marketing)
Data Retention
We retain information only for as long as necessary for the purposes stated, or as required by law. When no longer needed, it is deleted or anonymized.
Your Rights
Depending on your location, you may have the right to:
- Access or correct your data
- Request deletion of your information (where permitted by law)
- Object to certain processing, including marketing
- Request data portability
- Unsubscribe from marketing emails at any time
To exercise your rights, contact us at: support@jakeandsophia.com. We will respond within a reasonable timeframe.
In Canada, your personal information is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Minors
Our website is intended for adults. We do not knowingly collect personal information from minors.
Security
We implement appropriate technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, but we strive to keep your data protected and regularly update our security measures.
International Transfers
Some service providers may process information in other countries. We take appropriate steps to protect data during these transfers.
Updates to This Policy
We may update this Privacy Policy from time to time. The effective date above indicates the most recent version. Any significant changes will be posted on this page.
Contact
For any questions, requests, or complaints regarding this Privacy Policy or our practices:
Jake & Sophia Email: support@jakeandsophia.com
Support hours:
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday & Sunday: 10:00 AM – 5:00 PM